.1 Discovery Process:
The project always begins with a discovery process, where we listen to our client's needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, budget constraints and built-in obsolescence. We visit your home in Charlotte, NC or in the surrounding area and assess the property to do an initial scope of the work that needs to be done.
.2 System Design:
Now that pertinent information has been gathered, a detailed report can be developed in accordance to these plans. We put our system design team to work to define all aspects of the project functionality for each room or area. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. In addition all hardware and labor is defined with exacting detail. We meet with the client to deliver this information for review, feedback and ultimate approval.
After client has signed off on the system design and project price, our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet client needs, but ensure reliability and ease of use. A complete engineering documentation package will be presented to the client at the completion of the project.
.4 Implementation Process:
Once rough and trim phase engineering documentation is complete, we are ready to install the Control4 or Savant system and the infrastructure such as conduit, low voltage wiring and enclosure. We purchase all whole house audio and video equipment and assemble as appropriate in our office or at the job site. Our job is only complete when the client is 100% satisfied with the finished product. The length of time for this phase is dependent upon the time frame of construction. Once system installation is complete, all engineering documentation is updated to an as-built state.
.5 Service & Support:
A complete set of as-built documentation is delivered to every client at the final project sign-off. We strive to make every client, a client for life. By delivering as-built documentation and programming source code to our clients, we ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties plus a 12 month workmanship warranty.