Delivering Stellar Technology Through Standardized Processes

Our Process

As technology professionals we take great pride in having a standardized design-build process in place to ensure you receive a high-quality, reliable solution that matches your performance expectations. We deliver the same professionalism for all our Charlotte, NC projects whether it’s a home theater installation or full home automation system.

Design
Build

Let Our Process Guide the Way

For all of our projects, we strive for the ultimate professionalism by sticking to a consistent and transparent process. This way you know exactly what to expect throughout all phases of the project and have a clear understanding of how your technology goals are brought to life.

*In the majority of projects the integrator is responsible for all hardware procurement and labor and the consultant has design responsibility.

From Start to Finish and Beyond

Whether you're a new customer interested in our solutions, or an existing customer seeking support, we would love to hear from you. Don't hesitate to call or use our contact form to reach us for any reason. Our talented staff of representatives is knowledgeable, responsive and ready to answer your questions. Our technicians are certified, experienced, and extremely passionate about every project. We take pride in building lifelong relationships with our valued customers. Contact us, we are ready to go to work for you.

Discovery Process

Your project begins with a one-on-one conversation where we learn everything about your needs and preferences so we can design a system curated just for you. We’ll take the time to learn about your lifestyle, interests and budget or space constraints. As we learn more, we’ll be able to better tailor the ideal functionality and capabilities for your system.

System Design

The next step is taking the information from the initial discovery meetings to craft the design for your system according to your performance priorities and budget qualifications. This proposal gives an overhead explanation of the subsystems for each room. It outlines the features and functionality you can expect from lighting, audio, video and networking. We’ll discuss it with you and integrate your feedback before moving on to the next stage.

Engineering

Once we have approval on that original proposal, we’ll use cutting-edge Computer Aided Design (CAD) technology and project drawings to create in-depth documentation for our technicians to follow. These plans include the hardware models, labor requirements, low-voltage wiring, lighting load specifications, engineering schematics and rack elevations. By strictly following these plans, we ensure the final project is in line with the approved design.

Implementation Process

At the job site, our staff uses the engineering documentation to lay out all necessary low-voltage wiring and device enclosures. Knowing the unique requirements for various subsystems, our technicians expertly install and test all devices to ensure they work as specified in the original documentation. How long the process takes will depend on the project scope as well as any change orders along the way. If any changes are made during this stage, they’re included in relevant as-built documentation.

Service & Support

After installation, we ensure our clients enjoy a world-class service experience to keep their integrated technology running smoothly for years. How can you enjoy optimal performance from your system? Every piece of documentation is kept for future service, manufacturer warranties are guaranteed and we offer ongoing tech support. Let us craft advanced service plans for you that include 24/7 remote monitoring, network performance tests and priority response times.